Privacy Policy

Effective date: October 4, 2026

This Privacy Policy explains how Paradise City Group LLC (dba Paradise City Trading) ("Paradise City Trading," "we," "us" or "our") collects, uses and shares personal information when you visit www.paradisecitytrading.com (the "Site"), place an order, apply for a business account, or communicate with us by phone, text, email or in person.

Personal information we collect

1. Device Information, collected automatically when you visit the Site. This includes your web browser, IP address, time zone, some of the cookies installed on your device, the pages or products you view, the websites or search terms that referred you, and how you interact with the Site. We collect it using:

  • "Cookies": data files placed on your device, often with an anonymous unique identifier. To learn more or to disable cookies, visit allaboutcookies.org.
  • "Log files": records of actions on the Site, such as IP address, browser type, internet service provider, referring/exit pages and date/time stamps.
  • "Web beacons," "tags" and "pixels": electronic files that record how you browse the Site.

2. Order Information, collected when you place or attempt to place an order. This includes your name, billing and shipping address, email address, phone number and payment information. Card details entered on the Site are handled by our payment processors; we do not see or store full card numbers from online checkout.

3. Account Application Information, collected when you apply for a business account. This includes your business legal name and any trade name, business type and structure, years in business, contact names and titles, phone and email, billing and delivery addresses, delivery notes, Hawai'i GET license or resale certificate number, bank name, expected purchases, and your payment-terms request. If you apply for credit terms, we also collect the authorized signer's name, title and signature, and the personal guarantor's name, title or ownership percentage, home address, phone, email and signature.

4. Payment authorizations. If you ask us to keep a card or bank account on file, you complete a signed payment authorization form. We ask that you hand it in or mail it to us and never email, text or fax it. We do not want card or bank account numbers entered into the application on the Site.

5. Communications. We keep records of calls, text messages, emails and other messages between you and us, including your consent choices.

In this policy, "Personal Information" means all of the information described above.

How we use your information

  • To fulfill orders, process payments, arrange delivery, and provide invoices, statements and confirmations.
  • To review applications, set up and manage accounts, evaluate credit, and collect past-due balances.
  • To communicate with you about your orders, account, deliveries and billing.
  • To screen orders and applications for risk and fraud, and to secure our systems.
  • To improve and optimize the Site, for example by analyzing how it is used and how well our marketing works.
  • To send you marketing emails, texts or other offers where you have agreed to receive them, or where the law allows.

Who we share information with

We share Personal Information with service providers who help us run the business, and only as needed for that purpose. They include:

  • Shopify, which powers our online store (Shopify's privacy policy).
  • PencilPay, Central Pacific Bank and Shopify Payments (as applicable), which process card and bank (ACH) payments.
  • QuickBooks (Intuit), which we use for accounting and invoicing.
  • RingCentral, which carries our business calls and text messages.
  • Google, for business email and file storage (Google Workspace), for analytics (Google Analytics) and for advertising (Google Ads). See Google's privacy policy and opt out of Analytics here.
  • Meta (Facebook and Instagram) and TikTok, which we use to run and measure advertising. See Meta's privacy policy, Instagram's privacy policy and TikTok's privacy policy.
  • HubSpot, which we use to manage customer and prospect relationships.
  • Cin7 (inventory and order management) and Shipday (delivery routing), which receive customer names, addresses and phone numbers needed to fill and deliver orders.

We may also share Personal Information with the banks, suppliers or other references you name on an application so we can verify it; with collection agencies or attorneys if an account becomes past due; with professional advisors such as our accountants; and to comply with law, respond to a subpoena, search warrant or other lawful request, or protect our rights.

We do not sell your Personal Information for money.

Text messages and email

If you agree to receive text messages from us, our SMS Terms and Conditions apply. Consent to marketing texts is never required to buy anything. Reply STOP to any text to opt out. Mobile numbers and text-messaging consent are not shared with third parties or affiliates for their marketing or promotional purposes. We do use service providers, such as RingCentral, to send and carry our messages.

Marketing emails include an unsubscribe link or instructions. You can also reply "no thanks" or contact us at the address below, and we will stop within 10 business days. We will still send you messages about your orders and account.

Advertising

We advertise on Google, Facebook, Instagram and TikTok. These platforms may place cookies or use pixels to show our ads to people who visited the Site or who may be interested in our products, and to measure how well the ads work. For more on how targeted advertising works, visit the Network Advertising Initiative. You can opt out of targeted advertising using the ad settings on each platform:

You can also opt out of some of these services through the Digital Advertising Alliance opt-out portal.

Do Not Track

We do not change the Site's data collection and use practices when we see a Do Not Track signal from your browser.

How long we keep information

We keep Personal Information only as long as we need it for the purposes above or as the law requires. In general: credit applications, credit agreements and guarantees, while the account is open and for 7 years afterward; orders, invoices and tax records, for 7 years; bank (ACH) authorizations, until revoked and for 2 years afterward; card authorization forms, with the card number blacked out once it is saved with our payment processor; text-message consent records, for 5 years after our last message; and marketing contact records, until you ask us to delete them or we have had no contact with you for about 3 years. Paper records are shredded when no longer needed.

How we protect your information

We limit access to Personal Information to employees and service providers who need it to serve you, and we ask them to keep it confidential. We use physical, electronic and procedural safeguards, such as locked storage for paper files, access controls for our systems, and secure disposal of records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a security incident affects your information, we will notify you as required by law, including Hawai'i's security breach notification law.

Your choices

You can ask us to tell you what Personal Information we hold about you, to correct it, or to delete it. We may need to keep some records, such as invoices and signed credit agreements, to meet legal and accounting requirements, or to collect what is owed. To make a request, or to opt out of marketing, contact us using the details below.

Children

The Site and our services are for businesses and are not directed to anyone under 18. We do not knowingly collect Personal Information from children.

Where we operate

We are based in Honolulu, Hawai'i and sell to businesses in the United States. The Site is not directed to residents of the European Union or United Kingdom.

Changes to this policy

We may update this policy from time to time to reflect, for example, changes to our practices or for operational, legal or regulatory reasons. We will post the updated version here with a new effective date.

Contact us

For questions about this policy or our privacy practices, to make a request or to make a complaint, contact us by email at info@paradisecitytrading.com, by phone at (808) 312-4895, or by mail:

Paradise City Group LLC (dba Paradise City Trading)
Attn: Privacy
PO Box 17719
Honolulu, HI 96817, United States